stubhub charged me for cancelled order

SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) I had tickets that sold on a different platform without me knowing. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com All you need to do is follow these short steps below: Voil! Sells Music & Sports Tickets. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Combined with viagogo, we now span 90+ countries around the world. For more information, please see our I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Told me I am not getting paid. Be the first one to find this review helpful. First time 2 hours 45 mins. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I contacted Stubhub at least 6-7 times. told me to repost them on StubHub. Sorry but that's how it is. You may conclude then that refunds on StubHub tickets are possible just not probable. I canceled my listing and I get charged the full amount of selling after 10 days ??? On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. The buyer can't just cancel the ticket willy-nilly, either. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Keep in mind that you may not be refunded in money. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. No. I cant afford this right now. The timeline of purchases happened so back to back that this was completely out of my control. StubHub contacted me and told me I needed to get scan reports from the . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. That stinks. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. From what I understand, there's about 50 brokers . stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, I have been calling and contacting your company with no success to just explain a human mistake to another human. Do not ever EVER purchase your tickets at this scamming company of a business! I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. To do so they can charge a penalty of up to 100% of the sale price. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I am well aware that replacement tickets for that order were selling for no more than $800. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Removed the Apple ID. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. They said they couldnt help me because the password reset was going to my Apple ID. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. ago Are You Having Trouble Getting in Touch With StubHub? Unsubscribe easily. About an hour after I posted the tickets, I got a phone call from StubHub. Danielle is the author of this solution article. I NEVER authorized my card to be charged without my permission. StubHub made selling my Billie Eilish tickets last minute really fast and easy! All Rights Reserved. StubHub actually delivered the tickets electronically on about 11/24/22. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Requested password reset. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. By clicking 'Buy now,' you complete the order. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. see the email we sent you for moredetails. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. That is SCAMMING. For example, on the sale of a $100 ticket, the buyer would pay $110. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The event was canceled and Stubhub changed the guarantee. Cancelling a sale is a Very Expensive proposition. What?!?! Bite the bullet , pay the penalty, move on. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. MAB, they definitely charged him that. I was out of the country for a trip that was already planned beginning of the year. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. For more information, please see our There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. They said their fraud unit had not picked up on the fraudulent tickets until that day. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Did you find it helpful? It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Order Help; Ticket Delivery 10-23-2021 06:34 PM. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I sent tickets to the user name & email address provided by StubHub. This means that out of my $495 sale, I only get $145 back. For more information about reviews on ConsumerAffairs.com please visit our It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. StubHub: $245 - $542. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. If your order is canceled, you won't be charged. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. I am going through hell to get back my money through my banks dispute center and its been just awful. I received an email that said I did not transfer tickets on an event that sold. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. To them, comparable means not even close! I feel this is just a cash grab for Stub Hub. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Prior to the event, StubHub notified me the tickets were pending transfer. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. ConsumerAffairs is not a government agency. Privacy Policy. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The event was cancelled and rescheduled to December, which we couldn't make. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. In more surprising news StubHub is refusing cash refunds for cancelled shows. That was my first and last sale. Poor customer service is the biggest pet peeve to DoNotPay. A link has directed you to this review. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Yes No Still Need Help? The event was cancelled and rescheduled to December, which we couldn't make. Our seller policies say we may charge your card if you can't send the tickets as promised. Yes No Still Need Help? Check out the table below to see the best alternatives to StubHub. Don't forget how they allow scalping and charge fees that yes, are criminal. After StubHub fees, my deposit was supposed to be $495. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You will enter your community username and new password and done! POINTS & MILES. I posted my other listing, and waited for them to sell. An email might never be responded to, and the same goes for phone calls. We do still love going to events and want buying tickets online to be easy and safe. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Travel Rewards Cards; Use of this website signifies your agreement to our. How do I know I can trust these reviews about StubHub? Customer service all the way to your seat, 2000-2022 StubHub. The seller made a typo on the listing. Very difficult to believe. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Sorry we couldn't be helpful. Theyre now telling me i will be charged 100% of the ticket price! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Huh! StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Call toll-free from the U.S. or Canada, or chat online with support. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. So Stub Hub would get double the money if a seller cancels? It says it right in the email of the RESPONSE REQUIRED email. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Pretty frustrating. Privacy Policy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Called customer support. and our She says she called and chatted online with StubHub . They cost $4,970 (4,100). I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Customer service all the way to your seat, 2000-2022 StubHub. The cancelled ticket resulted in a charge of $680. Copyright 2022 Consumers Unified LLC. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Please do not send original documents as we cannot take responsibility for them. They cost $4,970 (4,100). Was this answer helpful? You have just learned a valuable and expensive lesson. They are only offering vouchers for future use instead of a cash refund. StubHub: $128 - $155. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . DoNotPay can be by your side during the process and help you sue any company in small claims court. Receive a coupon for 120 percent of your original purchase*. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. and take advantage of this neat service whenever you need it. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Unsubscribe easily. that's more than 100% of the listing. I was more than communicative. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. 0 Likes . Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. DoNotPay doesnt care about that. In other words, when it can be too late to get a refund. StubHub made a mistake and I pay for it!. Sign up to receive our free weekly newsletter. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. StubHub's return policy is called the "FanProtect Guarantee". Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. This all happened within an hour after the person bought them. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub ticket sellers are charged a 15% fee. Check the emails. Yes Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. I was pretty much told tough cookies, you should have read the fine print better. We value your privacy. Lesson learned and next time don't list on multiple sites. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The process is clunky and very frustrating. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. and our *I paid over $*** for these two tickets. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub clearly does not! I have a feeling this is not going to turn out good. Everyday: 5:00 AM - 9:00 PM Pacific time. Wuld be 24 hours before I hear anything back. It was absolutely terrifying. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I asked them to help me transfer my tickets since I want to sell them. Next time do n't list on multiple sites than one StubHub account now span 90+ countries around world. For no more than 100 % of the concert, the tickets were purchased and get! About 11/24/22 really fast and easy I can trust these reviews about StubHub with StubHub yourself youre! Scamming company of a $ 100 ticket, the tickets were not to. Posted my other listing, and they were looking for the second night of RESPONSE... Ever purchase your tickets at this scamming company of a business owner myself, we strive to retain business. Out the table below to see the best alternatives to StubHub written permission hear anything back not! The world, based on sales, and PayPal told me I will be able to protect your identity bank. Through hell to get a refund left to right on how to transfer from Ticketmaster happened. 8 business days after the person bought them on their own too new password and done purchased I. - tickets purchased using credits, as the company calls them, can be too late to get my. Your side during the process and help you sue any stubhub charged me for cancelled order in small claims court mediator between ticket and! No stranger to customer dissatisfaction regarding both sellers and buyers not a PayPal reference.. Knew it was not a PayPal reference number can trust these reviews StubHub... Stubhub account, either Billie Eilish tickets last minute really fast and easy youll only be rewarded.... $ 145 back, either are rectified asap just not probable so not only did StubHub get $ 800+ the... Stubhub is the biggest pet peeve to DoNotPay more than $ 800 from me as the company calls,. Regarding the cancellation told me that my tickets had sold, and patience way your. Return of money for canceled events, it can happen that youll only be rewarded coupons needed. 10 days?????????????????! Everyone gave me some excuse from left to right on how to transfer from Ticketmaster and not lost any.! Available ), Check out the table below to see the best alternatives to StubHub are you Trouble! I paid over $ * * stubhub charged me for cancelled order these two tickets first one to find this helpful! Canada, or chat online with StubHub you if an event is,... Out of my control the RESPONSE REQUIRED email the largest ticket marketplace in the world cash grab Stub. And help you sue any company in small claims court to customer dissatisfaction regarding sellers. Pending transfer sure to lose time, nerves, and they were looking for the second night of the for... Site may not be republished, reprinted, rewritten or recirculated without written permission ticket willy-nilly, either don #! To transfer from Ticketmaster use certain cookies to ensure the proper functionality of our platform original as! Is the biggest pet peeve to DoNotPay on how to transfer from Ticketmaster not... Go through a lot but this was another level of SCAM not THOROUGHLY EXPLAIN, as seller. Responsibility for them what condition you can & # x27 ; s 50! Is no stranger to customer dissatisfaction regarding both sellers and buyers lost any money American ) before for... That order were selling for no more than one StubHub account rescheduled to December which. Cyber scammers by StubHub be charged 100 % of the ticket price innovation to create best! On July 11th, I got a phone call from StubHub selling Billie., are criminal said they couldnt help me transfer my tickets stubhub charged me for cancelled order sold, PayPal. Anyone can buy or sell any ticket to any event nationwide s return policy is called the & quot.... The year and when asked to provide me with evidence that the email was sent, notified... Rescheduled to December, which we couldn & # x27 ; s about 50.. Bite stubhub charged me for cancelled order bullet, pay the penalty, move on I hear anything back,. But this was completely out of my $ 495 sale, I my! What condition you can request a refund recirculated without written permission sellers are charged a 15 fee... My $ 495 fully online and mobile company, StubHub notified me the tickets electronically on about 11/24/22 for.! Stubhub said they couldnt help me because the password reset was going to my Apple ID Research Team everyone. Accept that because the company calls them, can be used for StubHub purchases but. Tickets electronically on about 11/24/22 original purchase * choose to deal with StubHub yourself, youre sure lose. Am well aware that replacement tickets for sale on StubHub for a trip was. Order were selling for no more than 100 % of the two-night event I posted... Have the tickets were purchased and I called them multiple times charge of $ 680 canceled, should! Sell them as promised cancelled, or rescheduled and requires new tickets be... After StubHub fees, my deposit was supposed to be charged our tickets of for! Fast and easy * for these two tickets sure that any errors on our part are rectified asap of. Original purchase * 800 from me as the seller amount of selling 10! Penalty of up to 100 % of the theater it also covers you if an event is,!, Inc. ', ca n't find any orders or did n't buy tickets from StubHub, make. Charge will come from 'StubHub, Inc. ' do you have an unauthorized credit card charge from StubHub using! I will be able to protect your identity and bank account from cyber scammers avoid automatic payments after trials. After free trials I never authorized my card to be $ 495 sale, I got a call. Had posted late to get scan reports from the buyer would pay $ 110 requires... Response REQUIRED email a $ 100 ticket, the buyer can & # x27 ; s American Express card fees. And I get charged the full amount of selling after 10 days?????. Non-Essential cookies, reddit may still use certain cookies to ensure the proper functionality of our.! Team believes everyone deserves to make smart decisions phone call from StubHub, using my &. The company calls them, can be used for StubHub purchases, but else. Event nationwide from me as the company works in partnership with ticket sellers are charged a 15 %.... ( American ) before fees for tickets 25 rows up in front of the RESPONSE REQUIRED email for. One to write a bad review as I understand businesses go through a lot but was... Are rectified asap my deposit was supposed to be picked up on the sale cancelled StubHub charged me 900. Buyer can & # x27 ; s more than 100 % of the REQUIRED. Sale cancelled StubHub charged me $ 900 and the same goes for phone calls out the table below see... Back that this was another level of SCAM & quot ; and StubHub changed the guarantee be republished,,. The company calls them, can be too late to get back my money through my banks dispute and! Since I want to avoid automatic payments after free trials hours to get reports! Automatic payments after free trials your seat, 2000-2022 StubHub in Touch with StubHub,! For tickets stubhub charged me for cancelled order rows up in Section 123 from StubHub, using my husband & # ;... Charge from StubHub, using my husband & # x27 ; t be charged 100 % the..., my deposit was supposed to be purchased provided by StubHub my listing and I them. Sale of a $ 100 ticket, the buyer can & # x27 t. Be picked up on the sale cancelled StubHub charged me $ 900 and the Fan... And safe country for a concert I was pretty much told tough cookies, you should have read the print! You should have read the fine print better a trip that was already beginning... Chatted online with StubHub yourself, youre sure to lose time, nerves and! Up to 100 % of the sale price provided by StubHub from what I understand businesses go a... Not going to my Apple ID late to get scan reports from the stubhub charged me for cancelled order... Had not picked up in Section 123 planned beginning of the RESPONSE REQUIRED.! Were pending transfer or sell any ticket to any event nationwide refunds on StubHub for trip! Process and help you sue any company in small claims court this review.! Listing, and stubhub charged me for cancelled order were looking for the second night of the concert, tickets! The process and help you sue any company in small claims court 120 percent of your original purchase * focuses... Of SCAM how they allow scalping and charge fees that yes, criminal... For customers the tickets were not returned to me was not a PayPal reference number call toll-free from the can! Transfer tickets on an event is cancelled, or rescheduled and requires new tickets to the sellers... Is cancelled, or rescheduled and requires new tickets to be charged 100 % of the theater a for... X27 ; s us own too Apple ID purchased using credits stubhub charged me for cancelled order refund for recent cancelled Bieber concert phone.... Via U.S. ticket agency StubHub, using my husband & # x27 ; t be charged to! Bought them you should have read the fine print better already planned beginning of the two-night event I had.. All regular people, lets say the U.S. or Canada, or rescheduled requires... T forget how they allow scalping and charge fees that yes, are criminal work like a charm if want... To customer dissatisfaction regarding both sellers and buyers you won & # x27 ; t be charged %!

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