or We endeavour to contact those members directly if we are not able to accommodate your request. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. Pay and Get FASTag at door step. You can cancel your T-FLOW account at any time . Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. To update, visit bit.ly/3GgiZ2h . We recommend that you check the rules for the type of ticket you hold before making a claim. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. You have the option to print or download this for your records. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. For a renewal, please complete the renewal form below. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Or you can visit a Merseytravel Centre. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. We aim to have normal service resumed as swiftly as possible. How do I calculate my monthly Direct Debit Payment? Do I have to be in the vehicle to use the concession? If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. T-FLOW is available for all vehicle classes and removes the need for cash. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. You can find out more information online about our Local 60+ concessionary travel pass. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. A VRN can be linked to only one T-FLOW Account. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. This agreement is between you and Merseytravel. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. The Resident Concession is only available for personal use. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Share Your Details. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Receipts are available for viewing and downloading up to 6 months after your journey. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. I have a summons relating to an offence inside the tunnel. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. For more information, you can read our Customer Feedback Policy & Guidance Policy. Once payment has been approved, the barrier will rise. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Customers have the option to open a personal or business T-FLOW Account. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. They will be contacted directly to discuss transferring to T-FLOW over the coming months. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Due to the elections last year, instead of being a . If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. However, we may close one of the Tunnels, usually at night, to carry out maintenance. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. We are unable to provide a copy of the receipt of this type of payment. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Please note - we cannot replace lost or stolen passes via email. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. This same problem is also common with the letter D and C etc. Receipts are available for viewing and downloading up to 6 months after your journey. For all other enquiries please email ask@merseytravel.gov.uk. your V5C vehicle registration form showing the vehicle is registered to your address. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. If you have not told us that you have changed your vehicle you will have to pay the full toll. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Anything above that weight may still travel subject to prior approval based on a load calculation basis. Residents can apply online via our website www.merseytunnels.co.uk. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. All planned closures are advertised on our website and you will still be able to use the other tunnel. No trains are running from the station. Enter the amount you want to be refunded and click Submit. For full details on how we manage your personal data please refer to ourPrivacy Notice. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. For full details on how we manage your personal data please refer to our. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Penalty surcharge 60, 200 per hour. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. We are sorry for any inconvenience caused. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Nothing in these terms will affect those legal rights. The discount is allocated to your T-FLOW account. We would recommend that you seek independent legal advice on this issue. and You receive the highest rate of mobility component of the Disability Living Allowance. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. T-FLOW account. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. Get In Touch webform and complete the Fix It / Report It option. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. The User shall not sell, tamper with or wilfully damage the Fast Tag. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. The loans are still being paid and will not be paid off until 2048. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. You receive the enhanced rate of mobility component of the Personal Independence Payment. Our online application process, or address change, will automatically verify your residency. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. We aim to have normal service resumed as swiftly as possible. 3. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Step 3. You will be asked to enter you card numbers, expiry date and year. What do the traffic light and lane display messages mean? T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. Check out some of our frequently asked questions. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. You may find the answer or help you need there. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. 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