Google Wifi points work together to give you a strong signal throughout your entire home. Place of Use. Even if your devices dont have Wi-Fi 6, thanks to the tri-band Mesh Extender and capacity of 2 Gig, you can use more devices without interference, and your devices may even be able to have longer battery lives. #1 in 22 categories, including Customer Satisfaction as measured by American Customer Satisfaction Index (ACSI) in 2021. Fastest internet provider in the country. - Named 2022s Fastest Internet Provider by HighSpeedInternet.com, Want to know more about our plans? This includes reporting cases of child abuse or exploitation to the National Center for Missing and Exploited Children. You can learn more about Wi-Fi bands here. Thats why with our 2 Gig plan, youll also get a Wi-Fi 6-enabled Google Fiber Multi-Gig Router and a Google Fiber Mesh Extender. If you have 2 Gig, youll need to use the Google Fiber Multi-Gig Router at this time. A mesh networks got your back: With Google Wifi with 1 Gig or the Multi-Gig Router with 2 Gig, youll be able to use your devices everywhere in your homebecause all the access points are woven or meshed together. No. If you don't know what that means, that's fine, because Google Wifi takes care of that for you. Service will be unavailable during a power outage unless you set up a battery backup or Uninterruptible Power Supply (UPS) in your home. We will not provide support for, or be responsible for, ongoing maintenance or management of any battery backup equipment you purchase. 100 Meg internet is only available to addresses that are currently install-ready and have not had service at the address for at least 24 months. claims brought by or against our respective subsidiaries, parent companies (including Google LLC whether or not it is a parent company at the time of the dispute), members, as well as the respective officers, directors, employees, agents, predecessors, successors, and assigns of these entities, you, and Google Fiber. You may return any. In addition, your Google Fiber Phone Box should remain directly connected to your active Google Fiber compatible router at your service address rather than attached to a third party router, as third party routers may affect voice quality and 911 functionality. We may be required to provide certain disclosures, notices and communications (collectively Communications) to you in written form. Google Fiber is not responsible for any damages to users of the Services that may be caused by unauthorized third parties. You agree that the City of West Des Moines may install equipment on the exterior of your residence (including but not limited to installing, maintaining, and repairing underground conduit and/or affixing equipment to the outside of your residence) at any reasonable location. You can change your plan by clicking on the Account tab and then selecting Change plan underneath your current service plan. To learn more about self-installation, please visit our Help Center. There are no caps or limits to the amount of data you can send or receive. To learn more, visit our Help Center. If you sign up for a Google Fiber Service that has specific eligibility requirements, as indicated at the time of sign-up, you must provide documentation to verify that you meet the eligibility requirements for that particular product or service, when requested at any time by Google Fiber or agents on Google Fibers behalf. If youd prefer not to have Fiber usage impact your existing Google Account, you might consider creating a new Google Account to use for Google Fiber. These additional terms apply to your use of the Phone Services. Installation and activation at no extra cost, Once youve received your application ID, fill out. You can learn more about Google Fibers collection and use of Google Fiber customer data here. If you choose this option, the delivery carrier will require a signature from you or someone else at the delivery address, or from a building manager or neighbor, when the kit is delivered. If you request cancellation of all your Services, your Services will be available until the cancellation date you select. Once your service is disconnected, a credit for the remaining portion of the current billing cycle will be applied towards any remaining balance. Find out if Google Fiber is available for your home. Your Google Account helps you save time by automatically filling in passwords, addresses, and payment details using the information you've saved to your account. This address should be where you receive your Google Fiber internet service and the place where you expect to use the Phone Services. You agree not to misuse the Services, which includes using the Services for purposes that are illegal, are improper, infringe the rights of others, or adversely impact others enjoyment of the Services. Continue Shopping. Arbitration. It will be up to you to work with the provider of those services to determine whether you wish to continue subscribing to those services and how you will pay for them. If Google Fiber makes any changes to this Disputes section of these Terms (other than a change to the address at which Google Fiber will receive notices of dispute), you may reject any such change by completing this online change rejection form. Access the Google Fiber Help Center. A mesh network provides you with further reach than youd get with a single traditional router. Wi-Fi 6 is a new Wi-Fi standard, with many Wi-Fi 6-ready devices already available in the market. (If you instead would like to provide notice to Google Fiber through CSC outside of California, you may be able to find other addresses for CSC by searching for Google Fiber on the website of the Secretary of State for other states.) For the City of West Des Moines detailed terms see www.wiredwdm.org. By signing up for or using the Services, you agree to these Terms. The Services are provided by Google Fiber Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, or one of its subsidiaries (Google Fiber Inc. and its subsidiaries are referred to below as Google Fiber). Please be aware that it may take up to 30 minutes from the time you. This depends on which Google Fiber package you choose. Youll also want to make sure your points are as high off the ground as possible. For more information, see our. These plans are subject to taxes and fees, which will vary based on your state and county. Thanks for using Google Fibers products, equipment and services (Services). Google Fiber | Gigabit Fiber Optic Internet Your internet from a company that believes everyone deserves fast, reliable, fairly priced internet. When you sign up to have a self-installation kit shipped to you, you can ask the carrier to require a signature. Please note that if you dont connect within one hour of turning on your Network Box, you will need to turn it on and off before repeating these steps. Your account remains delinquent until full payment is received. And, some devices may not be capable of going as fast as your internet can (even if you could plug them in). Youll also get Wi-Fi speeds that are 30% faster on Wi-Fi 6-enabled deviceswithout dead zones or interruptions, either. If your payment issue is due to a problem with your designated credit card, you can update your payment method. We may modify these Terms to, for example, reflect changes to the law or changes to our Services. They're completely safe and effective, they and don't have any negative health effects like ozone or ionizers. Please enter a valid street address, zip code, and email address. Google Fiber may provide or rent various pieces of equipment to you in connection with the Services. This information may be used to promote Fiber, partner services and programs, or be used in other ways, such as for product or content lineup improvements. Actual Internet and Wi-Fi speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc. Fast, reliable internet for your whole home. On the Billing page, you'll see the option to make a one-time payment or set up autopay. You agree that, by entering into this agreement, we are each waiving the right to a trial in a court or to participate in a class or representative action. At Google, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. Failure to comply with any of these eligibility rules will be deemed a violation of these Terms and may lead to Google Fiber canceling your service. Please enter a valid street address and zip code. Log into your Google Fiber Webpass account, and click the Billing link in the menu on the left side of your dashboard page. Thats why when you choose our 1 Gig internet plan, youre welcome to use your own router. When your account is delinquent, an alert message appears at the top of your Fiber account page. At the beginning of each month, youll receive your monthly Google Fiber bill in your email inbox. SKU: AB-22235-C. Qty. Generally, that will be the default number for your home phone device. Fiber Phone customers will see charges for their phone service on their Fiber bill. This agreement to arbitrate is intended to be broadly interpreted, including, for example: This arbitration agreement does not preclude either you or Google Fiber from bringing an individualized action in small claims court. Please enter a valid street address and zip code. If you choose to add 5 or 13 static IPs to your service, you must use your own router. Google Fiber does not charge extra for Wi-Fi with any plan. Service not available in all areas. 1: Google Fiber internet service is available for connection 99.9% of the time, excluding customer power outages. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. It is not necessary to reject a future change to this arbitration provision if you had properly opted out of this arbitration provision within the first 30 days after you accepted these Terms. Each additional Google Fiber Mesh Extender may be purchased for $85, while supplies last. You can read more about the information Google may collect from users or from the use of Google services, in the Google Fiber Privacy Notice and Google Privacy Policy. This is typically only necessary if your home is larger than 3,000 square feet or has an atypical layout. No way! It is classified into two types: soluble and insoluble. Manage billing in your Fiber account - Google Fiber Help Manage billing in your Fiber account You can view and pay your outstanding balance at any time within your account. Find answers to common. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. Both support the Wi-Fi 6 standard. To learn more, visit our Help Center. We don't guarantee that any porting of numbers to or from us will be successful. Consequently, we may treat any request to transfer a phone number to another provider as a request for cancellation. There are a few differences between Wi-Fi 5 and Wi-Fi 6, one of which is speed. How were responding to COVID-19. While we're not able to move your bill's due date or remove automatic billing from your account, you can. Any terms that are capitalized below but not defined in this document have the same meanings specified in the Google Fiber Terms of Service. Notice of disputes. Please enter a valid street address and zip code. Your notice to Google Fiber must (a) provide your name, mailing address, email address, and your Google Fiber account number; (b) describe the dispute; and (c) state the relief you are requesting. Depending on your 1 Gig plan, your internet will come with up to two Google Wifi points. Manage your Google Fiber account. Google Fiber will send notice to you at the e-mail and mailing addresses associated with your account. If the value of your claim is $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, by telephone, or by an in-person hearing. close Start chat Please enter a valid street address and email address. Please note that rotary dial phones and some older push-button phones do not work with Fiber Phone. View your current balance and previous statements, and quickly manage your payments. Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that arent included in your Google Fiber service. Connectivity at home with fiber internet and HDTV packages. You authorize Google Fiber to automatically collect payments of any and all fees associated with your use of the Services from your designated payment method. Please enter a valid street address, zip code, and email address. Calls made on home phone will be added to your next Google Fiber bill. Google Fiber will pay all AAA filing, administrative, and arbitrator fees for any arbitration that Google commences. If you lose or damage this equipment after installation, Google Fiber may charge you a fee for replacement equipment (see Fee Schedule). Youll get the same fast speeds both when you are uploading and downloading. You may reach out to customer support with questions. To receive a refund, you must return the product in its original condition including the box it came in, along with its accessories, documentation, and anything else that came with the device (e.g., power cables, remote control, etc.). Wi-Fi 6 delivers wireless speed thats 30% or more faster than Wi-Fi 5 if everything else is the same.1. sufficient storage space to save Communications or a printer to print them. Win more with less lag when you game with gigabit internet. Your service includes Wi-Fi with no extra charge, but we get that you might prefer something else. Google Fiber Multi-Gig Router + Google Fiber Optical Connector. Learn more about what affects Wi-Fi speeds. Note: To use this app you must be a Google Fiber customer. Unless explicitly stated otherwise on our website, Google Fiber owns all equipment provided by Google Fiber in connection with the Services. You agree not to resell or repackage the Services or otherwise make them available to anyone outside of your residence. From time to time, Google Fiber may offer you equipment that you may purchase in connection with the Services under separate terms to be provided with such equipment. We reserve the right to terminate your use of the Services if you decline or withdraw consent to receive electronic Communications, except that you may decline to receive telephone calls and text messages without having your service terminated, as set out in the following section. Nor does this arbitration agreement bar you from bringing issues to the attention of federal, state, or local agencies. Some Google Fiber customers may have plans measured in megabits, offering slower connections that 1 Gig that still provide reliable internet access without data caps. 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