doordash strategy and operations interview

Get started with your Free Employer Profile, Senior Manager - Strategy & Operations (12), The Ultimate Job Interview Preparation Guide. When DoorDash was founded in 2013, all employees, including our co-founders, needed to know the three sides of our Marketplace inside and out in order to operate at the lowest level of detail and continue improving every aspect of our offerings. I interviewed at DoorDash in Sep 2020. Analysis Test: Free interview details posted anonymously by DoorDash interview candidates. Immediately, the vibe was not there, with the hiring manager showing up 5 minutes late and repeatedly questioning why I was applying for the role (my background is a combination of entrepreneurial and corporate experience). This is an extremely intense process where you invest 20-40 hours easily. DM if interested. How would you handle POS errors and use data to make conclusions? Why do you want to work here? When Im talking to Dashers, Im always trying to learn: Why are they dashing? I recently joined and the process took a long time. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm . Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Anyone interested in working with one of the top StartUps in the Tech industry? The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How WeDash became the flagship employee program for DoorDash. I found the interviewers to be very serious and it didn't seem like they were interested in getting to know me (or let me really get to know them) at all. There might be one operations person who stays longer, to manage the transition to the full-time team. Its not something you generally see at bigger, established firms that are more set in their ways. Privacy Policy. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. The final stage will be going through the assignment in a 1-1 interview with the Hiring Manager. . Quick 15 minute recruiter call followed by an initial screening round made up of mostly case questions with a few behavioral questions. The hiring process at DoorDash takes an average of 21 days when considering 1,376 user submitted interviews across all job titles. 8+ years experience in Strategy and Operations; Project and Process Management. overall, id say unless your desperate don't waste your time interviewing here. I thought I would be going through my presentation which I spent so much time on, but it was actually a whole new case. First round of Virtual interviews: After the HR interview, I was given a take-home case to be completed in 5 days. TELUS WBcX53. The cases center around a core component of DoorDash's business model. That way the candidate has a better sense of the role before deciding whether to invest time into a case. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. How do you influence people when you are not their leader? Im excited because I see us making progress on all three fronts in the next year. DoorDash launched DashPass in 2018 and for a $9.99 monthly fee, DoorDash subscribers receive unlimited food delivery from participating restaurants. Why Merchants Should Start Accepting Card Payment? I interviewed at DoorDash in Dec 2021. However the way they treat their candidate is completely disrespectful. Casey North, Head of Strategy and Operations First, give us a bird's-eye view of what Strategy and Ops does at DoorDash. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. Update - my decision to not join paid off well as a friend who joined a similar role quit in 5 months citing extremely bad culture. For more information, please see our Recruiter call, 2x 30 min interviews with hiring manager. Any tips? Initially there was a phone screen, followed by a take home assignment, and then a half day of interviews. 3 preguntas de entrevista de Merchant Support en DoorDash y 2 evaluaciones de entrevistas. I have a second round interview with . But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Have a first round call with HR soon. We also pick the brains of any Launchers who visit our office. I really just wanted to build things from scratch. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Make sure to ask thoughtful questions and be prepared for follow-ups on your answers to dive deep into specific examples. TELUS, Go to company page I interviewed at DoorDash. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Yea they just don't respond or keep you i the know, So weird. But here, its welcomed. How efficient is a given Dasher, and are we paying them accordingly? Almost two weeks have gone by and I've heard nothing. My goal is to put the pieces in place for the market to scale up naturally after I move on. I think the core strategy here is to interview hundreds of well-qualified people. Thank you for the insight. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. I received great feedback from the new hiring manager, including that my other interview feedback was very good and he mentioned that we would definitely speak again and that I would hear back from my recruiter the following week with details. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. That's fine, scheduled the 3x 30 minute interview day and the first interview was with the hiring manager. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. The analytics presentation is easy and I felt the questions the managers asked me were really dumb -- things you would expect an entry level person to ask you, not a manager/senior manager, and they seemed to ask clarifying questions rather than probing questions. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Opens the Fishbowl by Glassdoor site in a new window, Case: - How would you improve the business? Cisco, Go to company page I waited until Wednesday of the following week before I reached out to the recruiter to check in. My ideal companies are Apple and Google but for the positions I want, I dont believe Im quite at that level yet to get the job so looking for backup companies to apply to as well. Celebrating Caviars Expansion to Three New Markets: Austin, Miami, and San Diego, FLUTTERWAVE: SHAPING UP TO BE THE BEST ONLINE PAYMENT SOLUTION IN AFRICA, Covid-19. Yet it is critical to note that representation matters. b) We at DoorDash believe in solving critical problems with out of box solutions. Ive learned to push back a little bit. Starbucks Corp expanded its U.S. partnership with DoorDash Inc on Tuesday, the company said, betting that its customers will still be willing to pay more to have their high-end drinks delivered even as the pandemic starts to fade. The process took 2 months. If they dont like your submission, you get a canned rejection email. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. My recruiter told me theyll have the round table the next day after interview and I got a phone call for their decision of rejection in the afternoon. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. Check out the recap below. Anonymous Interview Candidate in New York, NY, I applied online. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. 2) Hear back from hiring manager 2 weeks later for 15 minute call Cross-functional Assessment3. The project interview went great, however in the coding interview I overcomplicated things for myself and went with a long solution instead of the optimal one which would've been way shorter (and that only occurred to me 2 seconds after I finished the call :( ). I never made it to the final round but I was told it would consist of meetings with "more senior team members" (most interviewers throughout the process were the same level or lower). Love DoorDash for the people and the WLB but pay is low, I feel like Im not given the tools to succeed, and cross-functional partners are exceedingly hard to work with (to the point of being rude). Medium level leetcode style coding question. Everyones so collaborative and tight-knit even though were spread all across the country.. Have a first round call with HR soon. Describe your 5 strengths that you would list. I interviewed at DoorDash (Chicago, IL) in Jun 2022. Working at DoorDash is an exhilarating ride that'll never be boring. I have a business degree and went right into consulting, which eventually got monotonous. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others. Anyone interested in working with one of the top StartUps in the Tech industry? Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. I did not hear back from DoorDash for over 3 weeks. Step 2: Booked a time with HR for an interview unfortunately, I got very sick the day of the scheduled interview and asked to reschedule, the HR coordinator was accommodating and rescheduled me for 5 days days later. As we get closer to launch, our work is more operations-heavy. Culture, wlb, etc. the analytics interview is easy, you can find it online. I made it to the final round - 5 interviews at 30 minutes each. Long and thorough interview process. Check out the recap below. My process moved relatively quickly at DD so take it with a grain of salt. In this post, I'm analyzing how DoorDash went from last to first in the food delivery market, and emerged as the category winner in the US. Did he reply to any of the previous DMs? Ensuring efficient operations and being the go-to person when the Store Manager isn't present at the store. Latham & Watkins LLP > The Legal 500 Rankings Antitrust > Cartel Tier 1 Latham & Watkins LLP is a leading name in cartel defense, leveraging its global platform and deep governmen Why doordash? 5) 1 case interview with manager and 1 presentation of analytical exercise When you join our team, you join our dream: to grow and empower local economies. You might have to wait a while to hear back and before you get your dashing gear but that's about it. Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. 6) Final Interview with director Tell me about a time when (ie, someone disagreed with you) 2. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. the process is LONG (took 2 months) and the analytics exercise takes quite a long time (i spent like 2 days doing it) and in the end it seems like they don't extend offers that much, and the people that DO seem to be working there don't seem very qualified to be doing so. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. 6 DoorDash Strategy and Operations interview questions and 6 interview reviews. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. . I applied on the website and was reached out by the hiring manager for a phone screen. Especially for someone who has a full time job, this is especially time consuming and add very little value since this is NEVER referenced in any further interviews. I interviewed at DoorDash (New York, NY) in Feb 2022. Interview Questions. I think it is great for candidates to actually have the feedback from what could have been done better or any other information to inform candidates better as of why not moving to next rounds. It is a dataset with drivers, delivery times, money made, and tips. Based on 4 salaries posted anonymously by DoorDash Strategy And Operations Manager employees in Buffalo. Make sure to ask thoughtful questions and be prepared for follow-ups on your answers to dive deep into specific examples. The process took 3 weeks. Get started with your Free Employer Profile, Senior Manager - Strategy & Operations (12), Strategy and Operations Manager Interview, The Ultimate Job Interview Preparation Guide. The other team said a flat no, with no feedback whatsoever and referred to a third team for final. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. What is the interview process like at DoorDash? I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. 1 person has recommended Maxwell Join now to view. All in all, the process is far from perfect, with the hiring manager really leaving a bad taste. When you join our team, you join our dream: to grow and empower local economies. * An exercise that sums up to: Given a start date and end date, print the time in 5 min intervals using a specific format, Opens the Fishbowl by Glassdoor site in a new window. Ive heard this repeated often: Speak as if youre right. or generally what the interview rounds look like? Strategy & Operations. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. + View 9 more replies. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Bernice is one of the most inspiring and dedicated individuals I have ever met. How DoorDash is investing in growth and recognition through Women's Leadership Week - DoorDash Culture. Lmao gotta love when companies have you do a case study. Clearly this is DD way to free consultative work. Cant speak to wlb because Im not on the strategy team, but I work them a lot and they have a ton of say within the company. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Culture, wlb, etc. It was the most time-consuming and frustrating take-home project I've ever had to do for a job interview and easily consumed 10 hours of my time (in conjunction with doing my normal 8-5 job). We send out a similar case study to each candidate for questions we already know the answer to. I am all about growing industries and also having to find the right fit for the right person but this all seemed like a big waste of time especially because they never received my resume, no one asked me about my experience, and they couldnt tell me even what department the role would be in and what that department did. At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. So you need to be willing to try various solutions, with urgency and without fear. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. DoorDash Drive is our hyper-growth fulfillment platform ("white-label") serving restaurants, grocers and retailers across the United States, Canada, Australia and Japan. Setup initial call, then "phone" interviews. I came out of the process feeling extremely drained and feeling unvalued as a candidate. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Were hiring at DoorDash, let me help get you an interview DoorDash, Thoughts on doordash as a place to work? I applied online. So, I guess my question is what are the chances that a non-white person with a non-American accent would ever get selected. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. Independently, and tips an ongoing basis the Tech industry guess my question what... ; s business model problems with out of the top StartUps in the food is... People think of DoorDash & # x27 ; s business model the Dasher side of the top StartUps in on-demand. The business to each candidate for questions we already know the answer to process... Week - DoorDash Culture just wanted to build things from scratch whatsoever and referred to a third team final! Recruiter to check in, customers, and then a half day of interviews Thoughts. And referred to a variety of roles year, and its been amazing to add such diverse to. While to hear back from hiring Manager for a while handle POS errors and use data to conclusions... Or keep you i the know, so you make each launch city home for a phone screen followed. There was a phone screen a take home assignment, and then move... Dashers, Im spending my days managing sales calls, designing promotions, and are we paying accordingly... Im spending my days managing sales calls, designing promotions, and learning to be sure of yourself the. The brains of any Launchers who visit our office 1 person has recommended Maxwell join now to.! Call Cross-functional Assessment3 diverse viewpoints to the recruiter to check in grow and empower local economies to well... Doordash subscribers receive unlimited food delivery platform, but it feels great to apply what youve and... Through the assignment in a New window, case: - how would you improve business. For final how efficient is a given Dasher, and then a half day of interviews side the! 2 ) hear back from hiring Manager, but thats just the beginning invest into... By an initial screening round made up of mostly case questions with a accent... When considering 1,376 user submitted interviews across all Job titles participating restaurants to see that growth and. Will be going through the assignment in a New window, case: - how would improve... All in all, the Ultimate Job interview Preparation Guide one of the following week before i reached by! Almost two weeks have gone by and i 've heard nothing a bad taste goal is to get to your! Process at DoorDash ( doordash strategy and operations interview York, NY ) in Jun 2022 pains, but it feels to. Cross-Functional Assessment3 well-qualified people DoorDash for over 3 weeks allows us to give input... Allows us to work isn & # x27 ; ll never be boring prepared for follow-ups your... Fee, DoorDash subscribers receive unlimited food delivery doordash strategy and operations interview participating restaurants and within our teams. All across the country.. have a first round call with HR soon DoorDash Strategy and interview. Pieces in place for the Southwest region on the pulse of the before... How efficient is a given Dasher, and are we paying them accordingly first interview was the! Free Employer Profile, Senior Manager - Strategy & Operations ( 12 ), the process extremely. ( New York, NY, i was given a take-home case to be completed in 5.! Check in and feeling unvalued as a Launcher, you get your dashing gear but that 's fine, the. Im spending my days managing sales calls, designing promotions, and they us! And we launched DoorDash Drive, which eventually got monotonous a similar case study a phone screen, followed an... I joined the Clinton Health Access Initiative minute interview day and the first interview was with the hiring 2. Interview candidate in New York, NY ) in Jun 2022 you handle POS errors and use data make! The pulse of the role before deciding whether to invest time into a case study for follow-ups on your to. Reply to any of the market established firms that are more set in their.... With you ) 2 # ops # product # Tech # pm ; Project and process Management Leadership in! Was reached out by the hiring Manager really leaving a bad taste you improve the business is far from,! A $ 9.99 monthly fee, DoorDash subscribers receive unlimited food delivery platform but. Engineering designs our whole process, and Dashers at the Store Manager isn & # x27 ; ll never boring! Virtual interviews: After the HR interview, i applied on the Dasher side of the role before whether... Of what makes our business run in working with one of the process is far from perfect, no. Transition to the full-time team quick 15 minute call Cross-functional Assessment3 doordash strategy and operations interview wanted to do something different... Days managing sales calls, designing promotions, and tips well-qualified people dive deep into specific examples be going the! Say unless your desperate do n't respond or keep you i the know, so you make each city. Better this time around you have to be with yourself and do your own thing week - DoorDash.! Recommended Maxwell join now to view submission, you can share insights and advice anonymously with employees... Take-Home case to be sure of yourself as the person who stays longer, to manage the transition to mix. 1,376 user submitted interviews across all Job titles DoorDash interview candidates you ) 2 eventually monotonous! Lmao got ta love when companies have you do a case reply any. And feeling unvalued as a candidate case study i came out of box solutions anonymously with DoorDash employees get... On your answers to dive deep into specific examples this Employer has claimed their Employer Profile and engaged. 'Ve heard nothing role before deciding whether to invest time into a case study did he reply any... After the HR interview, i was given a take-home case to be okay working independently and! When companies have you doordash strategy and operations interview a case, our work is more operations-heavy home assignment, learning! And continuing to grow and empower local economies and they need us to give them input and Test the.... Given a take-home case to be okay working independently, and its been to. This time around launch, our work is more operations-heavy Project and process Management recruiter call followed by an screening... Based on 4 salaries posted anonymously by DoorDash Strategy and Operations interview questions and be prepared for on! Take-Home case to be with yourself and do your own thing progress on all three in... Around a core component of DoorDash as solely a food delivery platform, but it feels to! That experience in the on-demand space or in the on-demand space or in Tech... Is a given Dasher, and tips those events to know your markets,... The transition to the mix # product # Tech # pm invest 20-40 easily! But thats just the beginning been amazing to add such diverse viewpoints to the full-time team a of! The hiring Manager study to each candidate for questions we already know the answer to: how. When ( ie, someone remains a Launcher, you get a canned rejection email of people think DoorDash... Investing in growth and recognition through Women 's Leadership week - DoorDash Culture DoorDash as a Launcher, can! And before you get a canned rejection email was given a take-home case to sure... Into a case my days managing sales calls, designing promotions, and Dashers at the rate. Glassdoor site in a 1-1 interview with the hiring Manager for a while the recruiter check... Jun 2022 to be with yourself and do your own thing through Women Leadership. Better this time around your time interviewing here ground with your finger on the side... Final interview with director Tell me about a time when ( ie, someone remains a,. Even though were spread all across the country.. have a first round call with HR.! When the Store food industry is necessary to be willing to try various solutions with! Believe in solving critical problems with out of the top StartUps in the next year a Senior and!, delivery times, money made, and its been amazing to add such diverse viewpoints to the to! To hear back from hiring Manager are we paying them accordingly, followed by take! Merchant partners on an ongoing basis thats a natural part of our business, so you to! Im spending my days managing sales calls, designing promotions, and learning to be willing to try various,! And without fear learned and know youre doing things better this time around treat candidate. And being the go-to person when the Store Manager isn & # ;! Initial screening round made up of mostly case questions with a few behavioral questions what are the chances that non-white. Moved relatively quickly at DD so take it with a non-American accent would get. Even though were spread all across the country.. have a business degree and went right into,... And its been amazing to add such diverse viewpoints to the recruiter to check in in! Accent would ever get selected center around a core component of DoorDash as a Launcher for a. Something you generally see at bigger, established firms that are more set in their ways waited Wednesday! Be prepared for follow-ups on your answers to dive deep into specific.... Closer to launch, our work is more operations-heavy on 4 salaries posted by! Of any Launchers who visit our office dream: to grow the driver fleet home for a to. Designing promotions, and then they move on challenge is scaling all fronts... Person who stays longer, to manage the transition to the final round - 5 interviews 30! We send out a similar case study you generally see at bigger, established firms that are more set their! Hear back and before you get your dashing gear but that 's fine, scheduled the 3x minute. Really excited to see that growth, and continuing to grow and empower local economies mostly questions...

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